About 2 months ago I wrote about an experience with an electronics company (LG Electronics USA) and some amazing customer service they were providing.  The bottom line recap was this:

  • I bought a TV about 5 years ago
  • TV started getting wonky about 8 months ago
  • TV was self-declared dead 2 months ago
  • TV was out of warranty by YEARS
  • I called on a whim to LG support
  • They extended the warranty to cover the full cost of repairs

All this process so far, no questions asked.  No feeling of guilt.  No making it seem like they were bending over backwards or that they were really doing me a favor.

To catch up, the repairs have failed.  Personally I think it is a combination of the TV going bad and the authorized repair facility (who had admittedly never worked on an LG unit – so how are you authorized then?) not really putting things in right.  After 3 attempts and 2 new parts (optics unit and some drive board) which appeared to have totaled about USD $1,000 retail (what I would have had to pay), it still wasn’t working.  The repair guy was frustrated and left my house with saying I just put in the parts…you’ll have to call LG.  He was not friendly.

We called LG again thinking they would say that they’ve given their best effort and apologize and we’d be on our way.  Not so.  Again, rather than making us feel bad at all the next conversation shocked me…it was along the lines of this: We’re so sorry Mr. Heuer you’ve had this problems.  We don’t want to inconvenience you anymore.  We’d like to replace your TV with a new one. 

In case you didn’t hear it, that was the sound of me picking my jaw up off the floor.

Wow.  Their service just keeps getting better.  We had to do some verification by sending in the label from our old unit (via FedEx that they paid for).  I got a call the next business day after delivery was confirmed.  The call was simple: here are the three models you can pick from.  Wow…choice even!  Since they didn’t have my model anymore I could choose a 50” plasma, 47” plasma or a 42” LCD (our original was 44”).  Holy cow…I had to pinch myself.  I chose the 42 (retail value $1500) because of where it was going and didn’t need anything more.

This whole process has really just been simply amazing to me.  I cannot believe how this company is really taking customer service seriously.  Bravo LG, bravo.

I saw a note on Twitter come through yesterday about building pixel shaders for Silverlight in Visual Studio.  The question, from @blamborn was:

Does anyone know if there is a Shader Effects BuildTask like the #WPF one here http://bit.ly/gCkNT only for #Silverlight?

I replied that you can use the same build task and thought I had written my work around on how to do that, but apparently I never clicked published somewhere along the line.  I recall doing some work for this for a presentation a while back on VSLive and started to write it up.  Here are hopefully some helpful knowledge around the subject.

Option 1: Compiling using DirectX Libraries

One option you can do is to use a pre-build command for your project in combination with the DirectX SDK.  What you really need out of the DirectX SDK is a tool called fxc.exe.  This is a compiler for the HLSL code for the pixel shader code you write.  The download is 500MB.  Yeah, big.  Once you have it installed you can put a pre-build command on your Visual Studio project with something like this:

   1: "C:\Program Files (x86)\Microsoft DirectX SDK (March 2009)\Utilities\bin\x86\fcx.exe" 
   2:     /T ps_2_0 /Fo "$(ProjectDir)ShaderEffect1.ps" "$(ProjectDir)ShaderEffect1.fx"

Now keep in mind your installation directory might be different, but you should get the gist of it.  The result of this command is that you’ll get a <Filename>.ps file that you will include in your project.  The .ps file, in fact, *IS* your pixel shader…that’s really the only thing your Silverlight project cares about!  The build command doesn’t automatically make it a part of your project though, so you’ll have to ensure that after it builds you use the “show all files” feature in Visual Studio and include it in your project.

Option 2: Using a build task

Another option is to use a build task in your project.  For Windows Presentation Foundation (WPF) developers, this is what is easiest and doesn’t require the massive 500MB download.  What is cool is that we can use the same build task for Silverlight.  Awesome right?  Well, yes and no.

It’s awesome that it works.  What is not awesome is the setup.  Allow me to walk you through my steps.  It’s a bit of hackery admittedly.  If anyone is a super Visual Studio extensibility wizard and wants to contribute knowledge to me on extending it to my liking, I’ll send you a virual Mt. Dew!  Here’s my steps otherwise.

Install the WPF Build tasks!!!  You can get them from here (Shader Effects Build Task and Templates).  Run the installer.  These steps assume you have them already!!!  You don’t need the templates, but if you want you can install them too – they are for WPF.  You’ll install my template as the next step.

1. Get the VS template I created for Silverlight Pixel Shaders.

I created an item template for Silverlight projects so that you can do Add Item…Silverlight Pixel Shader to your project.  Once you have this installed (just double-click on the VSI and follow the steps) you will see that option.

The template provides you with the right files that get added as well as follows the requirement for a pixel shader being a resource in your project.  You’ll notice after you add the item (let’s say you kept the default name) that the code will show:

   1: static ShaderEffect1()
   2: {
   3:     _pixelShader.UriSource = new Uri("/SilverlightApplication29;component/ShaderEffect1.ps", UriKind.Relative);
   4: }

This is the best practice for a pixel shader.  Note that my project name is SilverlightApplication29, but the template will use your projects name, of course.

2. Hackery 1: Open the **proj file for your Silverlight application in a text editor like notepad.

Yes, I know.  You are cursing me now.  I agree, if the tool (VS) is awesome why do I have to do this step?  I’ve been trying to understand myself how an item template can actually do all these things for you…again, if you are an extensibility expert, let me know!  But for now, bear with me.

In the **proj file (csproj or vbproj) add the following information right after the Import node in the file:

   1: <ItemGroup Condition="'$(BuildingInsideVisualStudio)'=='true'">
   2:     <AvailableItemName Include="Effect" />
   3:   </ItemGroup>
   4:   <UsingTask TaskName="ShaderBuildTask.PixelShaderCompile" AssemblyName="ShaderBuildTask, Version=1.0.3072.18169, Culture=neutral, PublicKeyToken=44e467d1687af125" />
   5:   <Target Name="EffectCompile" Condition="'@(Effect)' != '' ">
   6:     <PixelShaderCompile Sources="@(Effect)">
   7:       <Output TaskParameter="Outputs" ItemName="Resource" />
   8:     </PixelShaderCompile>
   9:   </Target>
  10:   <PropertyGroup>
  11:     <!-- Add effect compilation to the PrepareResourcesDependsOn so that the effect fx  get compiled before resources are collected -->
  12:     <PrepareResourcesDependsOn>EffectCompile;$(PrepareResourcesDependsOn)</PrepareResourcesDependsOn>
  13:   </PropertyGroup>

These properties enable you to see the “Effect” build task in the properties for your .fx files in the project.  Save the proj file and go back to Visual Studio.  You should be prompted to reload – go for it.  You may see a file named Effect with a warning icon on it.  For now, ignore it.  It’s admittedly an artifact of this hackery.  It will look like this:

Project solution explorer

Now that you have both of these steps you can add a new pixel shader (using my template of course).

3. Change the .fx file’s properties to Build Action: Effect.

Once you have added a shader library (using my template) to the project, select the .fx file (which is your HLSL code) and look at the properties dialog for the file.  Change the build action to the new item Effect.

Build action property

Build your project.

4. Hackery 2: Refresh the view all files and add to project

After the build, refresh the view all files feature and you should see your .ps file.  Right click on that and say Include in Project.  It should be included as a Resource build action automatically, but if it isn’t, make sure it is.

That’s it (as I say with a snarky smile).  I know it seems like some hacking….and it is.  But if you don’t want to download the DirectX SDK, you can still re-use the WPF build taks with a little project file modification.

If you don’t have a clue what a pixel shader is, check out this video.

Hope this helps!

Small public service announcement here for Silverlight developers…we released a minor update to the runtime and SDK today.  You may see this referred to as Silverlight 3 GDR2.  Formally it is version 3.0.40818.0.  Usually when a release pops up people are curious about what is in it and why there wasn’t some major announcement.

NOTE: “GDR” is Microsoft-speak for general distribution release.

If you are interested in the full release history for Silverlight it is always available online (click the deployment section).  This latest minor release really had several updates for improving some media and network scenarios, but namely the main driver on this release was GB18030, which is a Chinese government standard for support of its national characters.  The standard reads:

“All products currently sold or to be sold in China must plan the code page migration to support GB18030 without exception. GB18030 is a "mandatory standard" and the Chinese government regulates the certification process to reinforce GB18030 deployment.” source: http://gb18030.org

So yeah, we needed to do this :-).  Silverlight made necessary changes to ensure that Blend and Visual Studio would be in compliance.

How will this affect my users?

Most likely it won’t unless you know about the fixes and have been a customer of one of the needs.  The driver for your customers/end-users of your applications is the minRuntimeVersion attribute of the plugin.  This is what tells the plugin on the end user machine what version they must have at a minimum to support your application.  Unless you change this to 3.0.40818.0 then your app isn’t likely to be affected.

If you need the update to comply with GB18030 deployments for example, then you’d want to modify the minRuntimeVersion to suit your needs.  This would prompt users with an older version to install the update.  You can make this a better experience for them by following the guidance in the Silverlight Installation Experience whitepaper (you can see a very simple implementation of this here).

What about my development environment?

For your development environment, you’ll need to upgrade to the latest development runtime.  If you try to install the end-user runtime on a developer machine, you will not be successful.  This is like trying to upgrade your turbo car engine with the standard V8.  The developer runtime is a superset so you can only upgrade to another developer runtime.

The links available at the Silverlight Community Site in the Get Started section are still valid (see developer runtime links at the bottom of that page for Windows and Mac).  There are no new Silverlight Tools update you need to install at this time.  There were some minor updates to the SDK which aren’t required, but again, if you want the latest, you can always get it.

That is all.  This is not a major update, but if you’re like me and can’t stand having anything but the latest, you can go out and get it.  Note that all your current installer links for your end users will remain to work always.  We update our installation handlers on our sites each release to be appropriate.

These updates went live approximately 10:00AM PST.  There may be some still propagating across the giant tubes of the interwebs.

Hope this helps!

One of my colleagues, Corrina, pointed me today to some research her team is conducting on user experience with Visual Studio and Silverlight.  From her post today,

…that my co-workers on the Visual Studio User Experience Team are doing focused on professional and non-professional web/application developers. The research involves…

  • A short survey
  • A telephone interview to discuss your development experiences

A gratuity will be offered to individuals selected to participate in the telephone interview, and selection for interviews is based on responses to the survey. The gratuity is either a $25 Visa/American Express gift card or select Microsoft software titles.

If you are a professional or non-professional web/application developer and would like to be involved in this research, please check out her post for more information at the top.

Also Corrina is the one who has been creating the application template themes I’ve posted about.  We’ve been talking more about how people use themes that we provide as well as the Silverlight Toolkit themes.  Corrina’s looking for some insight as well:

One last thing, I have a few theme questions that I would appreciate your feedback on...

  • Do these themes help you get started building your applications (act as inspiration, learning tools...), and, if not, why not?
  • Do you use these theme's 'as is' with little modification when building your applications?
  • What type of themes would you like to see in the future (what would help you be more productive when building your applications)?

Check out her post and participate in the feedback if you can!

I normally hate short posts – but my friend John Papa put a poll up that I wanted to make sure gets some attention…please provide your opinion on this poll:

What kinds of samples would you most like to see in a community Silverlight code sharing site?

Help John out shape something useful!