i've been a vonage customer for about 2 years (28 months according to them). all-in-all i was satisfied with the service. sometimes the quality wasn't that great, but as a technical person i understand latency, etc. however, vonage still doesn't pass the mother-in-law factor test from a quality and reliability standpoint...i think VOIP technology is there, but if you are relying on a 3rd party (ISP) for the connectivity, it can become troublesome.
at any rate, as part of the new year, i've been just generally looking for ways to 1) cut recurring liabilities and 2) remove some hardware from the home office. i decided vonage was something i didn't need anymore. so i called to cancel.
yikes. i didn't think it would be that painful.
vonage: why are you wanting to cancel today
me: well, just trying to reduce some costs
vonage: you've been a member for so long, are you sure you want to cancel?
me: yes, thank you
vonage: can i talk to you about different rate plans
me: no, just want to cancel and eliminate a cost
vonage: would you consider reducing the rate plan to something more affordable?
me: nope, just want to cancel and eliminate a cost
vonage: so what phone will you be using then?
me: well, one of the 3 that are already in my home probably, i just want to cancel
vonage: why not use vonage as a backup?
me: because i just want to cancel.
vonage: have you considered asking a friend or family member about using your vonage account?
me: nope, just want to cancel
vonage: what about a co-worker
me: i'm not interested in reselling my contract, just want to cancel
vonage: okay, please hold for 2-3 minutes while i note your account
me: (thinking) 2-3 minutes [which it did take] to 'note' my account...yikes
it was really a painful cancel process that i hadn't experienced before in other cancellations i've done. vonage cancelers beware!
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