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i got the mail today and read this letter:

[snip] On behalf of US Airways, please accept [our] sincere apology for the invonvenience you encountered .. with the delay of Flight 74. ... We appreciate your patience and cooperation during this unexpected situation.  Please accept the enclosed transportation voucher as a token of our apology and an invitation for you to travel with us again.

now THAT is customer service.  this was in response to my recent trip where the plane was struck by lightening, leaving the next outgoing flight delayed with no options for about 7 hours.

what is important to note here is that i did nothing to initiate this.  i didn't even complain at the time of the incident, nor did i call or write to US Airways..the proactively responded with this.  that is awesome.  they know a satisfied customer is worthless and are going the extra mile to build loyalty on their customer base.  this definitely won me over.

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TOPLINE: Code Camp comes to the desert May 6 at University of Advancing Technology (Phoenix, AZ)!  Register now: http://www.desertcodecamp.com Please forward to your developer customer contacts.


What is a Code Camp?  In short, it is a free developer conference.  Who is welcome? Anyone!!!!!


To get a better understanding, here’s the Code Camp Manifesto:

By and For the Developer Community

Code Camps are about the developer community at large. They are meant to be a place for developers to come and learn from their peers. Topics are always based on community interest and never determined by anyone other than the community.

Always Free

Code Camps are always free for attendees.

Community Developed Material

The success of the Code Camps is that they are based on community content. All content that is delivered is original. All presentation content must be provided completely (including code) without any restriction. If you have content you don't want to share or provide to attendees then the Code Camp is not the place for you.

No Fluff only Code

Code Camps are about showing the code. Refer to rule #1 if you have any questions on this.

Community Ownership

The most important element of the Code Camp is always the developer community. All are welcome to attend and speak and do so without expectation of payment or any other compensation other than their participation in the community.

Never occur during work hours

We need to understand that many times people can't leave work for a day or two to attend training or even seminars. The beauty of the Code Camp is that they always occur on weekends.


The community leaders in the desert have worked together to arrange this venue for our software developer communities.  It’s not a “one-technology” event.  There will be sessions on Java, Flash, open source, Microsoft, database, and all other technologies.  Nothing is off limits.


Call to Action

Register now at http://www.desertcodecamp.com

Suggest Sessions at http://www.desertcodecamp.com

SPREAD THE WORD about it to any and all communities, colleagues, etc.

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someone may have one the $12K bounty

winxp on mac cracked

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want to build something cool using the express tools and possibly win $10,000?! -- then do it:


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Snow in Queen Creek

after having 190+ days without rain in the greater phoenix area, we just finished with 24hrs+ of nonstop rain, and while not odd for most, seeing snow on a mountain that is probably about 2000 feet is a rare site.